Refund & Return Policy

Dechems is committed to delivering premium research peptides with a reliable customer experience. Because of the nature of our products, returns are limited and all requests are reviewed under the policy below.

Policy overview

Due to the nature of research-use products, Dechems generally treats all sales as final. We do not accept routine product returns, but we may offer a replacement, reshipment, store credit, or refund when an order arrives damaged, contains the wrong items, or is confirmed lost in transit.

To help us review a claim quickly, customers should contact Dechems as soon as possible after delivery or when a shipping problem becomes clear. Supporting details such as the order number, photos, and shipping updates may be required.

Returns and non-returnable items

For quality, handling, and safety reasons, Dechems does not accept product returns once an order has been delivered. We also do not accept returns based on customer preference, ordering mistakes made by the customer, or issues arising from improper handling after delivery.

All Sales Are Generally Final

Routine returns and exchanges are not available for research-use products.

Opened or Handled Items

Items that have been opened, used, or stored outside proper conditions are not eligible for return.

Customer Order Errors

Orders placed with the wrong product, quantity, or shipping details may not qualify for refund after processing.

Damaged or incorrect orders

If your order arrives damaged or you receive the wrong item, contact Dechems within 48 hours of delivery. Please include your order number and clear photos showing the shipping label, packaging, and affected items.

Lost packages in transit

If a package appears lost in transit, we may ask you to allow time for carrier review and tracking updates. Once a shipment is reasonably confirmed lost, Dechems may approve a reshipment, store credit, or refund at our discretion.

Cancellations and order changes

If you need to cancel or update an order, contact us immediately. We may be able to make changes before the order is processed or shipped, but once fulfillment has started or a package has been dispatched, cancellation or modification may no longer be possible.

If there is a material shipping delay, Dechems may contact you with an updated shipping estimate and available options before the order is completed.

Address accuracy and delivery issues

Customers are responsible for entering accurate shipping information. Dechems is not responsible for delays, failed delivery, or returned shipments caused by incorrect addresses, refused delivery, or carrier access issues after dispatch.

Refund timing

If a refund is approved, it will generally be issued to the original payment method. Processing times can vary depending on your payment provider, bank, or card issuer.

How to request support

When contacting Dechems about a refund, reshipment, or delivery problem, please provide enough detail for us to review the request efficiently.

Your order number and full name

A brief description of the issue

Clear photos when damage or item error is involved

Any relevant tracking or delivery details

Policy changes

Dechems may update this Refund & Return Policy from time to time. Any changes will be posted on this page with a revised effective date.

Order support

Need help with a damaged, incorrect, or delayed order?

Use the Dechems contact page and include your order details so our team can review your request as quickly as possible.